Refunds, Cancellations & Shipping

Last updated 16 September 2026.

This page covers Deehvine Connect orders: what we refund, how cancelling works, and how long a card takes to arrive. Payments against a signed project agreement are covered at the bottom.

Physical cards 30 days to return for a refund
Subscriptions Cancel any time, no partial refund
Delivery 5–10 business days, within the US
Prices Include any sales tax that applies

Physical cards

If a card is not what you wanted, email us within 30 days of delivery and we will refund what you paid for it, including the card and setup fee where one was charged. Because every card is personalised and cannot be resold, we ask you to send it back so it can be deactivated; we will give you the return address when you write to us. Return postage is yours to cover, unless the card arrived faulty or we printed it wrong.

Faulty or misprinted cards. Tell us within 30 days of delivery and we will replace it at no cost, with no return postage for you to pay.

Additional and replacement cards ($24). Cancel for a full refund any time before the card enters production. Once it has been delivered, the same 30-day return applies.

Custom-designed cards. Where we design or print artwork to your brief, that work is not refundable once production has started. We confirm that in writing before we begin.

Subscriptions

Connect+ and Connect Business renew automatically until you cancel.

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep every feature until then.
We do not refund the remainder of a month or a year that has already been charged.
To avoid a renewal, cancel before the renewal date. Your renewal date is on your receipt, and we email you before an annual renewal.
If a renewal charge catches you by surprise, email us within 14 days of the charge and we will look at it. We would rather sort it out with you than have you dispute it with your bank.

To cancel: email hello@deehvinemarketing.com from the address you bought with. We cancel it and confirm by email, usually the same business day.

Your card still works. Cancelling a subscription does not switch off a card you paid for. The card, its QR code, your public profile and Save Contact keep working; subscription-only features stop, nothing is deleted, and resubscribing brings them back.

Shipping

Your card goes into production as soon as your payment succeeds — you do not have to finish your profile first.

Time to arrive: 5–10 business days from payment, covering production and mail.
Where we ship: addresses in the United States. If you need a card sent elsewhere, email us before ordering and we will arrange it.
Your address: we post to the shipping address you enter at checkout. Please check it. If a card is returned to us or lost because the address was wrong, a replacement is charged at the $24 replacement card price.
Not arrived? If 15 business days have passed and nothing has reached you, email us and we will trace it or send another card at no cost.

Prices and tax

All prices are in US dollars. The total shown at checkout is the total you pay: where sales tax applies to your order, it is included in that price, and nothing is added afterwards.

Project payments

Deposits, milestones and balances paid through our Make a Payment page are governed by the proposal or agreement signed for that project, not by this page. If you paid the wrong amount, email us and we will refund the difference.

How to ask for a refund

Email hello@deehvinemarketing.com from the address you bought with, and tell us the date of the order and what went wrong. We reply within two business days. Approved refunds go back to the card or account you paid with, and usually appear within 5–10 business days depending on your bank.

Before you dispute a charge

If something looks wrong on your statement, please email us first. A dispute filed with your bank takes weeks to resolve and locks the payment while it runs; we can almost always fix the problem faster.